S2 – Workers in the Value Chain

Policies related to value chain workers described on pages 95-98. GN's approach to supply chain responsibility includes safeguarding human rights across our full value chain. The company works with suppliers to ensure responsible practices and compliance with human rights standards.

Key decarbonisation measures include switching to low-carbon materials and feedstock across our production network, shifting our distribution model to low-emissions transportation and supporting our suppliers in transitioning to renewable energy. To date, more than 1,800 suppliers have already committed to make the switch.

RSG's policies related to value chain workers extend its Quality of Work commitments beyond direct employees to the broader airport ecosystem. The company is committed to improving working standards and conditions focusing not only on people directly employed by RSG but also workers across the entire value chain. RSG integrates quality of work-related minimum requirements and award criteria in tenders for labour-intensive services such as cleaning, security and taxi services. Examples include attractive and adequate income, predictable work schedules, and working conditions contributing to safe, healthy and attractive work. Service companies commit to these principles and are assessed on quality of work with the purpose of increasing attractiveness of working at Schiphol. RSG encourages sustainable cooperation with contractors supporting the vision of being a socially responsible employer.

Processes for engaging with value chain workers described on pages 95-98. GN engages with suppliers and value chain partners through: Supplier assessments; Due diligence processes; Collaborative improvement programs; Regular communication and feedback; Compliance monitoring.

RSG engages with value chain workers through social dialogues with unions, executives and companies across different sectors. The company organised social dialogues in 2024 involving participants from security, cleaning, cargo and temporary employment sectors. These dialogues discuss progress on Social Agreements from 2022 and 2023 and address sector-specific quality of work topics. The social dialogues provide platforms for critical voices to express what needs improvement in quality of work terms and give discussion partners opportunity to jointly seek solutions and improvements. This engagement ensures continuous attention for initiatives improving quality of work and contributes to stable employment relationships and attractive workplace conditions across the value chain.

Actions related to value chain workers described on pages 95-98. GN takes action through: Supplier code of conduct implementation; Human rights due diligence in supply chain; Supplier capacity building and training; Monitoring and audit programs; Collaborative improvement initiatives with suppliers.

RSG takes action on material impacts for value chain workers through comprehensive initiatives. The company announced new long-term contracts with cleaning companies GOM, Hago Airport Services and Victoria in 2024, working more closely with cleaning companies and their employees with quality of work as top priority alongside cleaner terminals. Tendering processes for security work and baggage handling concessions include requirements and award criteria aimed at quality of work for employees involved. RSG implements major programmes like working conditions baggage, installing lifting aids at every workplace in baggage halls. The BOOST programme focuses on reducing physical strain in baggage handling through new technologies, involving collaboration with other international airports. Extensive renovations of rest and sanitary areas provide clean, attractive break spaces for companies involved in airport operations.